FACES GAMEFooty Faces help
WE'RE ON YOUR TEAM.
A question about the game, your player or your score? Start here.
CONTACT & FEEDBACK
Opens your email app. Use this for game support, privacy questions or help deleting your player.
For the quickest help, include your device model, operating system, app version and what happened. A screenshot can help too. Please do not send passwords or session tokens.
COMMON QUESTIONS
The game cannot connect. What should I do?
Check your internet connection and try again. If the online service is unavailable, choose practice when offered. Online score saves, profile changes and deletion need the service to reconnect.
Why did my practice score not save?
Practice is played offline or without verification. Its results do not enter the online score queue or leaderboards.
What if a verified score does not save?
Keep the same player selected, reconnect and use the retry option. Do not clear app or browser data while a score is waiting to save.
How do I change my name or avatar?
Open Profile and choose your display name or an available avatar. Online profile changes need a connection. Your name and avatar can appear with your scores.
How do I turn sound or haptics off?
Open Profile and adjust the sound and haptics settings. For sound, also check your device volume and silent-mode settings.
Can I recover my guest player on another device?
Guest access is remembered on the device that created or used the player. Email recovery is not enabled for this launch, so do not assume you can restore a guest player after clearing storage or changing devices.
DELETE YOUR PLAYER
Connect to the online service, open Profile → Delete my player, and type DELETE to confirm. Check that the screen names the player you intend to delete.
This removes that player's profile, scores, sessions and linked login across Faces Game games. Competitions that player owns close. Other players keep their scores. The action cannot be undone.
Deleting the app alone does not delete a player stored in the online service. Removing an app may also leave credentials in the device's secure storage. Use the in-game deletion option to remove your online player.
If the online service is unavailable, wait until you can reconnect. If you cannot access the player, use the contact options above; we need to verify ownership before acting on a request.